Watch pain points, AnyChat digital solutions for people to create a new era of intelligent customer service

The annual national"Double October" shopping festival gratifying to turnover came to an end. In the new round of technological and industrial change, behind the electricity supplier "double October" promotion, not only presents a feast of consumption, while digital technology is going nowhere. Among them, the AI, big data, and intelligent interaction RPA technology-based intelligent customer service and that consumers have access to the most direct experience of a service that reflects the strength and value of social application of digital technology.

According to market research firm Sullivan released "2021 China Intelligent Service Market Report ", accompanied by the development of Internet technology, big data, cloud computing, artificial intelligence, more and more businesses to invest in building customer service center. By 2020, China’s smart customer service industry market reached 3.01 billion yuan, an increase of 88.1%, 2025, intelligent customer service or market exceeded 10 billion yuan, showing rapid growth.

Based on the form of natural language processing, deep neural networks, artificial intelligence, machine learning technology, intelligent customer service presented more diverse, mainly customer-centric, the efficiency and service coverage, the customer experience of the first place, to build the whole channel, all-weather , intelligent matrix multi-service terminals.

However, according to Ai Media Consulting survey data results show that the answer to the monotony is the largest user encountered in the course of intelligent customer service"Pain points". Moreover, repeated cycles of operation, deflected the question and did not understand the needs, answer lag has become plagued users of several major problems, recognition of customer service are generally lower than artificial intelligent customer service, intelligent call "dumb" in a very acute problem.

Eco-stop audio and video solutions providerAnyChat time perceive pain points above problems, launched a highly intelligent integration of emotion recognition "Digital Man" solutions.

AnyChat digital one can achieve based on a small amount of audio and video data, digital generate rapid migration of people, the integration of voice, image and semantic AI technology, video-related inference engine cover sound synchronization, 3D modeling, synthesis face, lips synthesis, action match and many other aspects. Configure intelligent systems integration and visualization background, simple and convenient, and through multimedia panel customization features can be implemented needs to show the rich dynamic icons and panels based on business scenarios, provide auxiliary digital intelligence service. AnyChat figures who promoted the original empathy intelligent customer service, greatly enhance the company’s operational quality and efficiency.

exist"Intelligent Customer Satisfaction Survey China 2021 "that the future of intelligent customer service enterprises should actively hardcore user needs, from problem solving, all aspects of service efficiency, experience and so on, for users to create a more satisfactory all-round intelligent customer service system.

Pakistan seals T20 sweep over Bangladesh in Dhaka thriller

Pakistan completed a clean sweep over Bangladesh in their Twenty20 series, winning the third and final game by five wickets after a thrilling last over on Monday.

Bangladesh totalled a mediocre 124-7 on a two-paced wicket that had variable bounce, but a slow approach meant Pakistan needed eight runs off the final six balls.

Captain Mahmudullah came on to bowl his only over of the day and dismissed Sarfaraz Ahmed and Haider Ali in consecutive deliveries before Iftikhar Ahmed smashed a huge six off the fourth ball, denying him a hat-trick.

With two runs needed off two balls, Iftikhar went for glory but ended up being caught for six at backward point. New batsman Mohammad Nawaz then hit a four through extra cover to take Pakistan home.

Mahmudullah finished with 3-10 from his solitary over.

“The pitch was a tricky one,” player of the series Mohammad Rizwan said. “Whenever you play away, you get on different kinds of pitches. But we try to stick to our process.”

Earlier, Haider and Rizwan had put on 51 for the second wicket for Pakistan.

Paceman Shohidul Islam, making his debut, picked up his first wicket by removing Rizwan for 40. But Haider appeared to be in full control, hitting 45 in 38 balls with three fours and two sixes before falling.

Mahmudullah had opted to bat first but debut paceman Shahnawaz Dhani, leg-spinner Usman Qadir and fast bowler Mohammad Wasim claimed two wickets apiece to restrict Bangladesh to its low score.

Dhani took a wicket in his first over by removing Najmul Hossain Shanto for five. Mohammad Naim ended up as the top-scorer for the home team with 47 off 50 balls.

“Batters from both sides struggled,” Mahmudullah said. “You need to spend time at the crease before you can capitalize. Naim batted well.”

Pakistan won the first game by four wickets and the second by eight wickets.

Pakistan rallies from 24/4 to beat Bangladesh by four wickets in first T20I

Pakistan recovered from a precarious 24-4 to beat Bangladesh by four wickets on Friday in the first of their three Twenty20s.

The match was in the balance with three overs to go, then Shadab Khan and Mohammad Nawaz hit two sixes each and Pakistan reached 132-6 in 19.2 overs, knocking off Bangladesh’s 127-7.

Fakhar Zaman and Khushdil Shah launched Pakistan’s recovery with a 56-run partnership for the fifth wicket. They scored 34 each, removed in quick succession when Fakhar chased a wide delivery of fast bowler Taskin Ahmed to edge to wicketkeeper Nurul Hasan, and Khushdil was undone by a slower ball outside off by pacer Shoriful Islam.

With the visitors needing 32 runs in the last three overs, Shadab Khan and Mohammad Nawaz pulled off a blitz to break Bangladesh’s stranglehold.

Shadab struck an unbeaten 21 off 10, hitting the winning six by slog-sweeping legspinner Aminul Islam over deep midwicket.

Aminul, one of the home team’s specialist bowlers, only came to bowl in the last over when Pakistan needed two runs for the victory.

Nawaz was unbeaten on 18 off 8.

Pakistan made a cautious start on the slow pitch before fast bowler Mustafizur Rahman rattled the stumps of Mohammad Rizwan for 11.

Captain Babar Azam dragged one on to his stump on 7, but Bangladesh failed to keep up that pressure to the end.

The damage was ultimately done when it was restricted to 127-7, continuing a poor batting record that haunted Bangladesh in the T20 World Cup. The team has lost six straight T20s.

Pakistan pacer Hasan Ali, with 3-23, triggered a collapse, leaving Bangladesh at 40-4 in the ninth over.

Afif Hossain top-scored for the side with 36 and Mahedi Hasan was unbeaten on 30 to help the side get past 100.

The second match is on Saturday.