Watch pain points, AnyChat digital solutions for people to create a new era of intelligent customer service

The annual national"Double October" shopping festival gratifying to turnover came to an end. In the new round of technological and industrial change, behind the electricity supplier "double October" promotion, not only presents a feast of consumption, while digital technology is going nowhere. Among them, the AI, big data, and intelligent interaction RPA technology-based intelligent customer service and that consumers have access to the most direct experience of a service that reflects the strength and value of social application of digital technology.

According to market research firm Sullivan released "2021 China Intelligent Service Market Report ", accompanied by the development of Internet technology, big data, cloud computing, artificial intelligence, more and more businesses to invest in building customer service center. By 2020, China’s smart customer service industry market reached 3.01 billion yuan, an increase of 88.1%, 2025, intelligent customer service or market exceeded 10 billion yuan, showing rapid growth.

Based on the form of natural language processing, deep neural networks, artificial intelligence, machine learning technology, intelligent customer service presented more diverse, mainly customer-centric, the efficiency and service coverage, the customer experience of the first place, to build the whole channel, all-weather , intelligent matrix multi-service terminals.

However, according to Ai Media Consulting survey data results show that the answer to the monotony is the largest user encountered in the course of intelligent customer service"Pain points". Moreover, repeated cycles of operation, deflected the question and did not understand the needs, answer lag has become plagued users of several major problems, recognition of customer service are generally lower than artificial intelligent customer service, intelligent call "dumb" in a very acute problem.

Eco-stop audio and video solutions providerAnyChat time perceive pain points above problems, launched a highly intelligent integration of emotion recognition "Digital Man" solutions.

AnyChat digital one can achieve based on a small amount of audio and video data, digital generate rapid migration of people, the integration of voice, image and semantic AI technology, video-related inference engine cover sound synchronization, 3D modeling, synthesis face, lips synthesis, action match and many other aspects. Configure intelligent systems integration and visualization background, simple and convenient, and through multimedia panel customization features can be implemented needs to show the rich dynamic icons and panels based on business scenarios, provide auxiliary digital intelligence service. AnyChat figures who promoted the original empathy intelligent customer service, greatly enhance the company’s operational quality and efficiency.

exist"Intelligent Customer Satisfaction Survey China 2021 "that the future of intelligent customer service enterprises should actively hardcore user needs, from problem solving, all aspects of service efficiency, experience and so on, for users to create a more satisfactory all-round intelligent customer service system.

Barefoot at Barca: Dani Alves ‘living the dream’ after Barcelona return

Dani Alves was cheered by a crowd of more than 10,000 as he was introduced to Barcelona fans again on Wednesday. Stepping barefoot onto the field at Camp Nou Stadium, Alves said he insisted on returning to help put the Catalan club back on track.

The 38-year-old Brazil defender said he will be ready to fight for a starting spot when he is eligible to play in January.

“I come to compete, not just to spend time and live in Barcelona,” Alves said. “I come to play and to fight for a spot on the team. I’m not back just because I have a very good relationship with the coach or the president. With hard work I’ll try to contribute anyway I can.”

Alves was without a club since leaving Brazilian team Säo Paulo in September. He signed a contract with Barcelona until the end of the season, the club’s first campaign without Lionel Messi in nearly two decades.

A crowd bigger than the one that welcomed new coach Xavi Hernández was at Camp Nou as club president Joan Laporta introduced Alves, who took off the sandals he was wearing before stepping onto the field.

“I had to get serious with the president and insisted that I wanted to come back,” Alves said. “I knew I could help. Then I got a call from Xavi and everything after that was very easy. When you want something you can make it happen. Money is not the most important thing. It’s not time to think about money. It’s time to return to help Barça. Everything else is secondary.”