The annual national"Double October" shopping festival gratifying to turnover came to an end. In the new round of technological and industrial change, behind the electricity supplier "double October" promotion, not only presents a feast of consumption, while digital technology is going nowhere. Among them, the AI, big data, and intelligent interaction RPA technology-based intelligent customer service and that consumers have access to the most direct experience of a service that reflects the strength and value of social application of digital technology.
According to market research firm Sullivan released "2021 China Intelligent Service Market Report ", accompanied by the development of Internet technology, big data, cloud computing, artificial intelligence, more and more businesses to invest in building customer service center. By 2020, China’s smart customer service industry market reached 3.01 billion yuan, an increase of 88.1%, 2025, intelligent customer service or market exceeded 10 billion yuan, showing rapid growth.
Based on the form of natural language processing, deep neural networks, artificial intelligence, machine learning technology, intelligent customer service presented more diverse, mainly customer-centric, the efficiency and service coverage, the customer experience of the first place, to build the whole channel, all-weather , intelligent matrix multi-service terminals.
However, according to Ai Media Consulting survey data results show that the answer to the monotony is the largest user encountered in the course of intelligent customer service"Pain points". Moreover, repeated cycles of operation, deflected the question and did not understand the needs, answer lag has become plagued users of several major problems, recognition of customer service are generally lower than artificial intelligent customer service, intelligent call "dumb" in a very acute problem.
Eco-stop audio and video solutions providerAnyChat time perceive pain points above problems, launched a highly intelligent integration of emotion recognition "Digital Man" solutions.
AnyChat digital one can achieve based on a small amount of audio and video data, digital generate rapid migration of people, the integration of voice, image and semantic AI technology, video-related inference engine cover sound synchronization, 3D modeling, synthesis face, lips synthesis, action match and many other aspects. Configure intelligent systems integration and visualization background, simple and convenient, and through multimedia panel customization features can be implemented needs to show the rich dynamic icons and panels based on business scenarios, provide auxiliary digital intelligence service. AnyChat figures who promoted the original empathy intelligent customer service, greatly enhance the company’s operational quality and efficiency.
exist"Intelligent Customer Satisfaction Survey China 2021 "that the future of intelligent customer service enterprises should actively hardcore user needs, from problem solving, all aspects of service efficiency, experience and so on, for users to create a more satisfactory all-round intelligent customer service system.